This Privacy Policy explains how juan368 collects, uses, stores, and protects the personal information of Filipino players who register and use our Platform. Your privacy matters to us — please read this document carefully.
juan368 ("we," "us," "our," or "the Platform"), accessible at juan368.one, is committed to protecting the personal data of all users, particularly our Filipino players. This Privacy Policy is issued in compliance with the Republic Act No. 10173 (Data Privacy Act of 2012) of the Philippines and its Implementing Rules and Regulations (IRR), as well as applicable PAGCOR regulatory requirements. By accessing or using the juan368 Platform, you consent to the collection, use, and processing of your personal data as described herein.
1.1 This Privacy Policy applies to all personal data collected by juan368 through the juan368.one website, mobile web application, customer support channels, and any other services or communications operated under the juan368 brand.
1.2 This Policy should be read in conjunction with the Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given in the Terms & Conditions.
1.3 We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Material changes will be communicated to registered users via the email address on file or via a prominent notice on the Platform. Your continued use of juan368 following such notification constitutes acceptance of the revised Policy.
2.1 For the purposes of Republic Act No. 10173, juan368, operating at juan368.one under applicable Philippine gaming regulations, is the personal information controller (PIC) responsible for your personal data.
2.2 Questions, requests, or complaints regarding your personal data may be directed to our Data Protection Officer (DPO) at the contact details set out in Section 15 of this Policy.
juan368 collects the following categories of personal data from Filipino players and site visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID type and number, nationality | Account registration, KYC/age verification, regulatory compliance |
| Contact Data | Philippine mobile number, email address, residential address | Account management, OTP delivery, support communications |
| Financial Data | GCash account details, Maya account, bank account name/number, transaction history | Deposit and withdrawal processing, fraud prevention, AML compliance |
| Account Data | Username, password hash, account balance, bonus history, game history | Platform operation, customer support, responsible gaming |
| Technical Data | IP address, device type, browser type, OS, session tokens | Security monitoring, fraud prevention, platform optimisation |
| Usage Data | Pages visited, games played, bet amounts, session duration, click patterns | Responsible gaming monitoring, personalisation, analytics |
| Communication Data | Support chat transcripts, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
juan368 does not collect sensitive personal information such as health data, political opinions, or religious beliefs unless specifically required and disclosed for regulatory purposes.
juan368 collects personal data through the following means:
juan368 uses your personal data for the following purposes:
juan368 processes your personal data on the following legal bases under RA 10173:
8.1 juan368 retains your personal data for as long as your account is active and for such period thereafter as is required by applicable law and regulation.
8.2 Financial and transaction records are retained for a minimum of five (5) years following the date of the last transaction, in compliance with RA 9160 (Anti-Money Laundering Act) requirements.
8.3 Identity verification documents are retained for a minimum of five (5) years following account closure, unless a longer period is required by law.
8.4 Self-exclusion records are retained indefinitely to prevent re-registration during the exclusion period and to support responsible gaming compliance.
8.5 Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with juan368's data disposal procedures.
juan368 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction, including:
Notwithstanding these measures, no method of data transmission or storage is completely secure. In the event of a personal data breach that is likely to result in significant harm, juan368 will notify affected users and the National Privacy Commission in accordance with RA 10173 breach notification requirements.
Under RA 10173 (Data Privacy Act of 2012), Filipino players have the following rights with respect to their personal data held by juan368:
To exercise any of the above rights, please contact juan368's Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days. Some requests may be subject to identity verification before processing.
11.1 juan368 uses cookies and similar tracking technologies on the Platform to:
11.2 Essential cookies are required for the Platform to function and cannot be disabled. Analytics and marketing cookies are used only with your consent, which you may manage through your browser settings or by contacting juan368 support.
11.3 Most web browsers allow you to control cookies through browser settings. Disabling non-essential cookies will not prevent you from using the core functionality of juan368 but may affect certain personalisation features.
21+ ONLY: The juan368 Platform is strictly restricted to individuals aged 21 years and above. juan368 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately delete that data and permanently close the associated account. If you believe a minor has registered on juan368, please contact us immediately.
13.1 Some of juan368's third-party service providers (including cloud infrastructure providers, game developers, and analytics platforms) may process personal data outside the Philippines.
13.2 Where personal data is transferred outside the Philippines, juan368 takes reasonable steps to ensure that such transfers are made in compliance with RA 10173, including requiring recipient organisations to maintain data protection standards equivalent to those required under Philippine law.
13.3 juan368 does not transfer personal data to jurisdictions that do not provide adequate data protection safeguards without implementing appropriate contractual or organisational safeguards.
14.1 juan368 may update this Privacy Policy at any time. The current version, marked with the "Last Updated" date at the top of this page, is always the governing version.
14.2 Material changes to this Policy will be communicated to registered users by email and/or by a prominent notice on the Platform at least seven (7) days before the changes take effect, where practicable.
14.3 Your continued use of juan368 after the effective date of any revised Privacy Policy constitutes your acceptance of the revised Policy. If you disagree with any changes, you must cease using the Platform and may request account closure and data deletion in accordance with Section 10.
For privacy-related enquiries, requests to exercise your data rights, or to report a suspected data breach, please contact the juan368 Data Protection Officer:
Data Protection Officer — juan368
Email: [email protected]
(plain text — not a clickable link; please copy manually)
Website: juan368.one
If you are not satisfied with juan368's response to a privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority under RA 10173.
Six core pillars underpin our approach to protecting the personal data of every Filipino player on the juan368 Platform.
Every byte of data exchanged between your device and juan368 is protected by 256-bit SSL/TLS encryption. Your login credentials, financial details, and personal information are never transmitted in plain text.
juan368 operates in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173). A dedicated Data Protection Officer oversees all data processing activities and manages the rights of Filipino data subjects.
Your juan368 account password is stored as a one-way cryptographic hash — meaning even juan368's own team cannot see your password in plain text. Credential security is non-negotiable on our Platform.
juan368 does not sell, rent, or trade your personal data to any third-party advertiser or data broker. Data sharing is strictly limited to operational necessity and regulatory compliance — nothing more.
juan368 respects your RA 10173 data rights — access, rectification, erasure, objection, and portability. Submit a verified request to our DPO and we'll respond within 15 business days, no runaround.
In the unlikely event of a personal data breach, juan368 is prepared to notify affected Filipino players and the National Privacy Commission (NPC) in accordance with RA 10173's 72-hour breach notification requirements.
Now that you understand how juan368 handles your personal data, join thousands of Filipino players enjoying our full casino and sports betting platform. GCash deposits, live dealer games, PBA betting — all protected. 21+ only.
21+ Only · PAGCOR Licensed · RA 10173 Compliant · GCash Accepted